We do not accept PayPal due to their restrictions on tobacco, glass pipes, and functional glass art. There are no exceptions to this, for PayPal has restrictions on all smoking products and accessories. Sorry about the inconvenience.
We also do not accept pre-paid Visa gift cards (the ones without a CVV authorization code.)
We can cancel your order if it hasn’t shipped yet. You can refuse the package if it has already shipped, and we’ll treat it like a returned order. Let us know in advance so we can handle your return much faster when it arrives. We do not charge processing fees for credit card refunds, but there is a 3-10 business day processing time depending on your banking institution. We can also refund in the form of an in-store gift card that you can start using immediately!
Your confirmation email is simply to let you know that your card went through and that our system received your order. It also serves as a double check of all the items you want, with their appropriate colors and joints. You will receive a separate e-mail as soon as our team process your shipment and put a label on that box
We accept returns on all unused products and electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions.
Items to be returned must be reported as soon as possible after delivery. We will need a photo of the unused item or the unopened box before we can issue you a pre-paid return label. At this time, our current shipping solution does not allow us to generate pre-paid shipping return labels for our international friends.
Credit card refunds can only be arranged by special request. Credit card refunds can only go to the card used at the time of purchase.
All you have to do is send us a photo & pack up and drop off your return. Then, it’s all in our hands as we prepare your credit or product exchange for you. At this time, our current shipping solution does not allow us to generate pre-paid shipping return labels for our international friends.
At OM SHUVA ART, we understand our customer’s concerns about privacy and discreet packaging. For your privacy, everything we ship will be through plain cardboard boxes or USPS Priority boxes, without mentioning OM SHUVA ART, glass pipes, or smoke ware.
However, “OM SHUVA ART” will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.
OM SHUVA ART reserves the right to add a signature requirement to any order at our discretion for security reasons.
The easiest and quickest way to get a response would be by sending an email to email@example.com.
OM SHUVA ART is also a wholesaler.
Please contact firstname.lastname@example.org for more details.
This isn’t a frequent occurrence and we are really, really sorry. If the item that you wanted to go out of stock after you purchased it, we can swap the item for something else or issue you store credit so that you can select whatever you want. If there is absolutely nothing else that you want, we are more than happy to issue you a credit card refund.
I recently placed an order and my tracking number is not being found on the carrier’s website.
Just got your tracking e-mail, and the link says “tracking number not found” Once your order is completely packaged up, our shippers print it out & assign you a shipping label. RIGHT at that exact moment, our system sends you an e-mail with confirmation of that tracking number. The tracking number will not be valid until our shippers hand over the package to the postal carrier, and the postal carrier scans in the package in their system. Check back again a few hours later, tracking should appear within 12 hours of you receiving your tracking confirmation e-mail. If it has been over 24 hours since you received your tracking e-mail, and your tracking link is still not valid, please give us a call.
Can you hold this item for me?
Unfortunately, we do not hold or reserve items.
Why is my package taking so long?
It typically takes our shippers 1-3 business days from the time that you place your order, until the time that they get your package all wrapped up, quality checked, and ready to go out the door.
On rare occasions, our processing time may temporarily increase to 2-4 business days. If it has been longer than 3 business days (excluding Saturday, Sunday, and national holidays – mail does not ship out on these days), and you have not yet received a tracking number, please give us a call immediately.
How can I track my package?
After your package is processed during our 1-3 day processing time, the shipping service will pick up your package. You will receive a tracking number via the email you provided at checkout, which you can use to track your package. Please be aware that it may take 24 hours after the tracking number is received for the link to go live. You can also use our track your order tool to check the exact stage that your shipment is at.
Can I upgrade my shipping?
Yes if it is still within 24 hours and the shipment is not already shipped to you. Give us a call and let us know you need to speed up your shipping. One of our staff members will set up a faster shipping speed (whatever your preference is), and take your payment over the phone, or e-mail you a link to complete on your own.
Your package will go out with your newly selected shipping speed preferences.
Can I update my address?
Only the original person who placed the order (the cardholder) can update the address. As long as the order has not shipped, we are able to update your address. Give us a call or send us an e-mail (from the e-mail address associated with the order) with the order name & the correct address that you are looking to ship to. If you are looking to change shipping states or shipping countries, additional information may be needed to prove that you are the cardholder associated with the order.
If the order has been shipped, we are unable to update your address.
What countries do you ship to?
Currently, we ship to
United States, Spain, United Kingdom, Germany, France, Canada, Netherlands, Poland, Denmark, Italy, Switzerland, and a few more. If your country isn’t on the list send us an email and we’ll see what we can do for you.
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